Terms and Conditions

All services contracted through this website are subject to the Terms and Conditions of Service below:

Deposits

A deposit prepayment is required at the time of booking to confirm your space for the tour. This deposit amount, which varies depending on the rate and tour type, will be specified at the moment of booking.

Upon booking, we will obtain a payment authorization for this deposit amount. This authorization is sufficient to confirm your space. The actual completion of the transaction (capturing the funds) may take a few days, or it may be completed at the time of check-in, whichever occurs first.

The deposit is refundable if the reservation is cancelled before the date specified on the tour description.

Please note: If you choose to reserve your space with a deposit, this deposit secures your spot but does not cover the full tour cost. The remaining balance is due upon check-in directly to The Native Choice. We accept cash in US Dollars or Mexican Pesos.

You also have the option to prepay the total amount of your reservation at the moment of booking.

All payments are securely processed through PayPal. You do not need a PayPal account to make your deposit. For more information on PayPal's secure payment services, please visit http://www.paypal.com.

Cancellations & Refunds

Cancellations

Submit your cancellation in writing by replying to your original email confirmation to avoid a $15.00 USD per person penalty. The cancellation deadline will be specified at the time of booking and on your tour confirmation; it is typically 48 hours prior to the excursion departure, but may vary by tour.

No-Shows

Excursion no-shows are subject to a $15.00 USD per person penalty.

Full Refunds

A full refund will be issued in the following circumstances:

• If you are arriving via cruise ship and your ship is unable to dock at all on your scheduled itinerary date.
• If you are unable to participate due to a medical emergency, provided a doctor's or hospital's proof is submitted.

Refund Processing

Refunds will be processed using the original payment method. Please be aware that you will be responsible for covering any fees, if applicable, incurred by the refund transaction.

Reservation changes

Changes to confirmed reservations are subject to availability and must be requested by replying to your original email confirmation or by phone at +52 (983) 103-5955.

• Cruise Ship Guests: If your cruise itinerary changes while aboard the ship, you must notify The Native Choice at least 24 hours prior to your scheduled excursion to reschedule.
• Hotel Guests: You can reschedule excursions with 48 hours advance notice, based on availability.

Please note: We cannot accept reservation cancellations or changes without a valid confirmation number.

Itinerary Changes & Operational Policies

Cruise Ship Arrivals

In the event of an early or late arrival of your cruise ship, participants must still proceed to the designated meeting area regardless of the times stated in your original reservation. The Native Choice will reschedule excursions to begin, as usual, one hour after your ship docks.

Independent Operation

Our operation is entirely independent of the Cruise Line Excursions. Please DO NOT assume our tour is cancelled if your Cruise Line Excursion Desk cancels their own operations. Always proceed to our meeting area to confirm our operational status.

Operator-Initiated Changes and Cancellations

We will do our best to provide the best possible experience and deliver the experience you reserved. However, we reserve the right to alter, modify, or cancel an excursion if we detect that a factor beyond our control, such as weather conditions, road repairs, cruise ship delays, etc., limits our ability to complete the original program safely and in a timely manner.

We will communicate with you if and as soon as we detect any such factors that could affect your reserved excursion, and will offer you alternatives of equal or greater value that could be completed during your time in port. A full refund will be granted if no alternative can be offered, or if none of the possible alternatives suit your interests and time in port.

We also reserve the right to refuse service to anyone deemed unfit to participate in the excursions.

Important Notice to Our Cruise Ship Guests

We are highly attuned to cruise ship schedules and the limited time available in port. All our excursions are meticulously planned to fit within your time in port.

In our years of operation, none of our guests has ever missed their ship, and we remain committed to maintaining this record. We reserve the right to adjust or cancel our operation if we determine that we cannot complete the excursion and return you to Costa Maya with ample time before your ship's boarding time.