Terms and Conditions
The Native Choice terms and conditions
A DEPOSIT prepayment of $15.00 USD per person is required to confirm/secure space for any excursion. This deposit will be required at the moment of booking.
Purchaser understands that this DEPOSIT prepayment DOES NOT relieve Purchaser of the liability for payment of the total amount due for the confirmed reservation. Balance due for the excursion will be paid upon check-in directly to The Native Choice (Cash US Dollars or MX Pesos).
The Native Choice will confirm/guarantee space on the requested excursion until a deposit prepayment is received.
Purchaser also has the option of prepaying the total amount of the reservation at the moment of booking.
Payments will be processed through PayPal. PayPal is an easy and secure way to make and receive on line payments without sharing your financial information with the merchants. You don't need to have a PayPal account to make your deposit payment. For more information please visit http://www.paypal.com.
Cancellations are honored up to 48 hours prior to the excursion departure time to avoid a $15.00 USD per person penalty.
Cancellation requests must be submitted in writing by the purchaser by replying to the original email confirmation sent by The Native Choice.
Excursion NO SHOWS are subject to a $15.00 USD per person penalty.
A full refund will be honored if excursion participants are arriving via cruise ship and are unable to dock at all on their scheduled itinerary date.
Refunds will be honored if purchaser is unable to participate in an excursion due to a medical emergency, a proof from the hospital or doctor will be required.
Refunds will be processed through the same means used to pay. The Native Choice will refund the amount received as a deposit or prepayment, purchaser will be responsible of covering fees, if any, originated by the refund transaction.
Changes on confirmed reservations must be made by email to [email protected] or by phone at +52(983)103-5955 and are subject to availability.
Cruise ship guests incurring an itinerary change while aboard the ship must notify The Native Choice at least 24 hours prior to their scheduled excursion for re-scheduling.
Hotel guests can re-schedule excursions with 48 hour advance notice on a space available basis only.
We cannot accept reservation cancellations or changes if no confirmation number is provided.
In case of an early arrival or late arrival of their cruise ship, Participants of any confirmed excursions must follow the directions to the meeting area regardless of times stated in the reservation. The Native Choice will re-schedule excursions to start, as usual, one hour after the ship docks.
Our operation is completely independent from the Cruise Line Excursions. Please DO NOT assume that our operation has been cancelled if your Cruise Line Excursion Desk cancels their own operation. Participants of any confirmed excursions should follow the directions to the meeting area in order to participate or to determine if The Native Choice has cancelled excursions.
We reserve the right to cancel any excursion in the event that weather or any other condition prevents us from operating our excursions safely. We also reserve the right to refuse service to anyone considered unfit in any way to take part in the excursions.
We'll honor a full refund in the event that we are forced to cancel a tour for any reason out of our control.
Notice to our cruise ship guests
We're very conscious of cruise ship schedules and the limited time available for excursions, that's why we've planned all our excursions to fit your times in port.
In the years we have been in operation, none of our guests has ever missed their ship and we keep working hard to ensure it never happens. We reserve the right to cancel our operation if we consider we won't able to finish the excursion and return to Costa Maya in plenty of time before boarding time.