Terms and Conditions for our Costa Maya Excursions
Deposits
All Costa Maya excursions provided by The Native Choice require a DEPOSIT prepayment in advance to confirm/secure space. This deposit will be required at the moment of booking. The deposit amount required per person is specified in the excursion description.
Purchaser understands that this DEPOSIT prepayment DOES NOT relieve Purchaser of the liability for payment of the total amount due for the confirmed reservation. Balance due for the excursion will be paid upon check-in directly to The Native Choice, in CASH (Mexican Pesos or US Dollars) only.
The Native Choice will confirm/guarantee space on the requested excursion until a deposit prepayment is received.
Purchaser also has the option of prepaying the total amount of the reservation at the moment of booking.
All deposits and prepayments will be processed through PayPal. PayPal is an easy and secure way to make and receive on line payments without sharing your financial information with the merchants. You don't need to have a PayPal account to make your deposit payment. For more information please visit PayPal.
Cancellations
Cancellations are honored up to 48 hours prior to the excursion departure time to receive a refund of the deposit prepayment. Within 47 hours prior to the excursion departure time, all deposit prepayments become non-refundable. In the case of reservations paid in full at the moment of booking, the penalty will be only the amount required as deposit prepayment and the balance will be refunded.
Cancellation requests must be submitted in writing by the Purchaser by replying to the original email confirmation sent by The Native Choice.
Refunds
Excursion NO SHOWS are not refunded deposit prepayments under any circumstances.
If excursion participants are arriving via cruise ship and are unable to dock at all on their scheduled itinerary date, all prepayments and deposits for excursions confirmed for that date and cruise ship will be refunded.
Refunds will be processed through PayPal. The Native Choice will refund the amount received as a deposit or prepayment. Purchaser will be responsible of covering commissions, if any, originated by the refund transaction.
Reservation Changes
Changes on confirmed reservations should be made by email to reservations@thenativechoice.com or by phone at +52(983)103-5955 to arrange excursion changes.
Cruise ship guests incurring an itinerary change while aboard the ship must notify The Native Choice at least 24 hours prior to their scheduled excursion for re-scheduling.
Hotel guests can re-schedule excursions with 48 hour advance notice on a space available basis only.
We cannot accept reservation cancellations or changes if no confirmation number is provided.
Itinerary Changes
In case of an early arrival or late arrival of their cruise ship, Participants of any confirmed excursions must follow the directions to the meeting area regardless of times stated in the reservation. The Native Choice will re-schedule excursions to start, as usual, one hour after the ship docks.
Our operation is completely independent from the Cruise Line Excursions. Please DO NOT assume that our operation has been cancelled if your Cruise Line Excursion Desk cancels their own operation. Participants of any confirmed Costa Maya excursions should follow the directions to the meeting area in order to participate or to determine if The Native Choice has cancelled excursions.
The Native Choice reserves the right to cancel any Costa Maya Excursions if we consider that conditions represent a risk for participants or guides, or in the event that weather or any other conditions prevent us from operating our excursions safely. We also reserve the right to refuse service to anyone considered unfit in any way to take part in the excursions.
Notice to all cruise ship guests
As the most reputable tour operator in Costa Maya offering excursions for cruise ship guests, we are very conscious of cruise ship schedules and the limited time available for excursions, that is why we have planned all our shore excursions to fit our guests' times in port.
In the years we have been in operation, none of our guests has ever missed their ship and we keep working hard to ensure it never happens. We reserve the right to cancel our operation if we consider we will not able to finish the excursion and return to Costa Maya in plenty of time before the cruise ship departure time.